What’s the Secret? Providing a World Class Customer Experience!
John DiJulius is an International customer experience consultant and bestselling author of two books. He works with world class companies like the Ritz Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Harley Davidson, State Farm, Chick-fil-A and many more.
John has spent his entire career cracking the code to learn how organizations deliver world class service. He will share an in depth, inside look at the world class customer service strategies employed by the world’s most customer friendly companies and how you can do the same in your practice. He created a formula with step-by-step answers to build a customer service machine that delivers day in and day out. Continue reading 2016 OWC Spotlight: Keynote Speaker John DiJulius →