What’s the Secret? Providing a World Class Customer Experience!
John DiJulius is an International customer experience consultant and bestselling author of two books. He works with world class companies like the Ritz Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Harley Davidson, State Farm, Chick-fil-A and many more.
John has spent his entire career cracking the code to learn how organizations deliver world class service. He will share an in depth, inside look at the world class customer service strategies employed by the world’s most customer friendly companies and how you can do the same in your practice. He created a formula with step-by-step answers to build a customer service machine that delivers day in and day out.
- How to attract and retain a high quality customer service team.
- Measure customer satisfaction
- Create a culture that routinely finds ways to go above and beyond for your customer.
1.5 CE Credits (Lecture) ADA CERP Statement
Cost covered in the overall program registration fee.
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John DiJulius is an International customer experience consultant and bestselling author of two books. He works with world class companies like the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more. He will be presenting at this year’s Fortune Magazine’s Growth Summit in October and, November 5&6, at America’s #1 Customer Service Conference: the Secret Service Summit.
John isn’t just talking about it; he lives it, as a very successful entrepreneur of two businesses: John Robert’s Spa, a chain of upscale Cleveland locations, repeatedly named one of the top 20 salons in America and The DiJulius Group, a customer experience consulting firm that uses the X-Commandment methodology to providing a World-Class Customer experience.
Financial Disclosure: Paid Speaker fee from DENTSPLY